Sure Solutions is committed to providing highest quality support services through our dedication to quality and our un-ending pursuit of 100% customer satisfaction. Our support team proudly stands behind our support levels, increasing our customer satisfaction to 100% in our ultimate goal. Every Sure Solutions web hosting customer can expect the following from every registered support incident:
 A support team response within 4 hours during normal business hours.
 Courteous professional communications from our support staff
 Our full support team attention to resolve the incident to your complete satisfaction.
 Proper documentation or written instructions to guide you in your support incident resolution.
 A commitment to exceed your expectations.
Sure Solution web hosting customers can contact the Sure Solutions support team directly for critical support incidents via the telephone support line at 732-528-7635 x202 during normal business hours.
Support for Actinic software users
Actinic Software provides free e-mail support to Actinic Software users in the United States and Canada. All support incidents must be submitted via the Actinic.com Support Portal. http://actinic.com/support.html
Support for Actinic Software Free Trial Users
Actinic Software provides free e-mail support for Actinic Software trial users in the US and Canada. Support is limited to software and configuration issues with the Actinic trial hosting. All support incidents must be submitted via the Actinic Software support portal. http://actinic.com/support.html
WHERE SUPPORT WILL NOT BE PROVIDED
Sure Solutions may not provide support where it reasonably determines (in its sole discretion) that: the inquires relate to business practice, application consulting or training; the use of the Actinic Product is outside that set out in the Software Documentation; the use of the support is excessive, abusive or fraudulent; the use of the Actinic Product is for an adult, pornographic or distasteful site; the incident is related to the current release of the Actinic Product or is immediate predecessor; or you have breached the End-user Agreement. |
